Refund policy

Returns & Refunds

At Company Five, every piece is thoughtfully crafted and carefully inspected before it leaves our studio. Due to the handcrafted and limited nature of our work, we accept returns and exchanges within 14 days of delivery on eligible items.

To be eligible for a return or exchange, items must be:

• Unworn, undamaged, and in original condition
• Returned in original packaging

Final Sale — Not Eligible for Return or Exchange:

• Custom and personalized jewelry
• One-of-a-kind and original art pieces
• Items marked as final sale or purchased at a discount
• Items purchased at 20% off or more

Return & Exchange Process: Contact us within 14 days of delivery at info@companyfivetx.com to request a return or exchange authorization. Returns and exchanges sent without prior approval will not be accepted.

Exchanges: We're happy to exchange eligible items for a different size or style, subject to availability. If the exchanged item is of greater value, the difference will be charged. If of lesser value, store credit will be issued for the difference.

Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable. We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Once your return is received and inspected, refunds will be processed to your original payment method within 5–7 business days.